Return & Exchange Policy

At GOUUN, we value simplicity- so we keep our return policy as clear and straightforward as possible.
Every item sold by GOUUN undergoes rigorous quality control inspections, ensuring that our customers receive only top-quality products.
Our dedication to excellence is further reinforced by our comprehensive warranty policy
(Please note that GOUUN is not responsible for purchases made through unauthorized websites orthird-party sellers offering GOUUN-branded products.)

Accepted Returns

We want every piece of furniture to complement your home perfectly.If the product you received does not meet your expectations, you may request a return or exchange within 30 days from the delivery date.
To qualify for a refund, the returned item must:

·Be in original condition,
·Include all original contents, and
·Be in the original packaging.
ltems that do not meet these requirements may not be eligible for a refund.

Non-returnable items include:
·Flash deals,
·Bundle discounts (unless the entire bundle is returned),
·ltems returned after 30 days from delivery.
If your product is damaged or defective, these exceptions do not apply.
·If the issue is caused by GOUUN, we will cover all return shipping costs.                            ·If the return is due to customer reasons (e.g., change of mind), the customer is responsible forshipping fees, which vary by courier service.

Returns Not Accepted for Unauthorized Damage

Returns will not be accepted if the product is damaged due to unauthorized maintenance, misusecollision, negligence, or abuse.

Arrived Damaged or Defective

If you receive a defective or damaged item, please contact our customer service within 7 days andprovide photos or videos showing the issue.
Once verified, we will arrange a replacement or a full refund

Missing or Damaged Parts

If your item has missing or damaged parts, GOUUN will:                                                ·Send replacement parts. or
·Offer a partial refund.
If the missing parts affect functionality and cannot be repaired locally, we will provide areplacement or full refund.

Nonfunctional or Defective Products

If you receive a product that doesn't work properly:
1. Contact our customer service for technical assistance.
2. lf the issue cannot be resolved, you may request a refund or replacement.
3. lf the product can be repaired by you or a local technician, we may offer appropriate
compensation.

Incorrect ltem Received

If you receive the wrong product, please contact our customer service within 7 days with photosor videos as proof.
Once confirmed, we will promptly send the correct item at no additional cost.

Special Circumstances

1)Non-Receipt of GoodsIf your item has not been delivered or appears missing, contact us immediately with your ordernumber and email address.
Our support team will check the logistics tracking information and handle the issue promptly.Please note that some orders may be shipped in multiple packages, which may arrive at differenttimes.
2)Description MismatchIf your product differs from its description, please provide photo or video evidence along with adetailed explanation.
Depending on the situation, we may offer compensation, replacement, or a refund.

Return Process

1) Initiate a Return
To begin your return, contact us at:
egouun-warranty@outlook.com ↗

Please include:
·Your order number.
·Photos or videos of the item and its packaging,
·A brief explanation of the issue.
Qur team will review your request and send you a return shipping label.              2)Packaging and Labeling                                                                                                When returning your product:Ensure the item is securely packaged and includes all original accessories.Attach the return label provided by our team.
3)Return Address
All returns should be shipped to:
2989 Lenwood Road, Barstow,CA92311.USA
(This is our official return processing address.)

Refund and Compensation Process

1) PayPal Refunds
Refunds made via PayPal may take up to 48 hours to be processed and reflected in your PayPalaccount.
2) Credit Card Refunds
Refunds to credit cards may take 7-14 business days, depending on your card issuer and payment processor

Price Fluctuations

Please note that product prices on our website may change due to cost or market conditions.
We do not offer refunds for price differences caused by such fluctuations.

Thank You

At GOUUN, we're committed to offering stylish, functional, and durable furniture - along withexcellent customer service.f you have any questions or need assistance, please don't hesitate to reach out to us at:gouun-warranty@outlook.com↗